Detalls del llibre
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
- Autors Don Tapping, Tom Shuker
- ISBN13 9781563272462
- ISBN10 1563272466
- Pàgines 176
- Any Edició 2003
- Fecha de publicación 20/02/2003
- Idioma Alemany, Francès
Ressenyes i valoracions
Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas (Alemany, Francès)
- De
- Don Tapping, Tom Shuker
- |
- Chapman and Hall/CRC (2003)
- 9781563272462



