This motivational management tale is based on the author?s real-world experiences as a consultant helping companies resolve breakdowns in collaboration and trust at the workplace. Using a narrative style to show problem-solving in action, the book follows the challenges faced by a company CEO and her team as they address three central precepts: that all relationships are reparable, that the use of direct language is fundamental, and that members of a team can fix only one thing ? themselves. As the story unfolds, team members learn the three communication minefields that derail and disrupt effective teamwork ? breaking promises, avoiding conflict, and not holding each other accountable for their actions. They end up improving their collaboration by recognizing the interrelated components of trust and understanding their own behavioral style and the styles of others.