Culturally Competent Practice Behaviors -- Connecting with the Spiritual Aspects of the Client -- Global Connections -- Quick Guide 7: My Cultural Heritage Journey -- Skills for Assessment and Planning [EPAS 7] -- Strengths Perspective -- Narrative Theory -- Quick Guide 8: Assessment Questions for Discovering Strengths -- Solution-Focused Approach -- Developing a Shared Vision of Assessment and Planning -- Support for the Client's Goals and Dreams -- Planning and Setting Goals -- Contracting -- Quick Guide 9: Sample Contract with Jasmine Johnson -- Honest Responding -- When Confrontation is Necessary -- When Alternatives are Necessary -- Using Mapping Skills to Enhance the Dialogue -- Genograms -- Ecomaps -- Cultural Genogram -- Skills for Assessing Resources -- Formal and Informal Resources -- Assessment When Resources are Available or Unavailable -- Straight Talk About Assessment and Planning: The Agency, the Client, and the Social Worker -- The Agency Perspective -- Administrative Tasks -- Documentation -- Quick Guide 10: Principles of Good Records -- The Client Perspective -- Involuntary, Mandated, and Nonvoluntary Clients -- Challenges in Working with Involuntary Clients -- Quick Guide 11: Involuntary Clients -- Opportunities in Working with Involuntary Clients -- Violence -- Workplace Violence in Social Work Practice -- Skills for Working with Clients Who are Angry -- What Agencies Can Do -- Crisis Intervention -- Suicide -- The Social Worker Perspective: The Social Worker as a Whole Person -- Painful Events -- Personal Triggers -- Self-Care -- Sustaining Ethical Practice in the Face of Challenges -- Grand Challenge: "Eradicate Social Isolation"--Conclusion -- Main Points -- Exercises -- CHAPTER 5 Social Work Practice with Individuals: Intervention, Termination, and Evaluation -- Grand Challenge: "Advance Long and Productive Lives