Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- List of illustrations -- Preface -- 1. Introduction -- 1.1 What is crisis management? -- 1.2 What is the crisis management cycle? -- 1.3 The aim of the book -- References -- 2. Risk assessment -- 2.1 Decision-making under uncertainty -- 2.2 Risk identification -- 2.3 Risk analysis -- 2.4 Risk evaluation -- 2.5 Risk assessment techniques and methods -- References -- 3. Prevention -- 3.1 Prevention as an organisational culture -- 3.2 Risk avoidance and removal -- 3.3 Reducing the likelihood and consequences of a risk -- 3.4 Risk sharing -- 3.5 Risk retaining -- 3.6 Risk-taking as prevention? -- References -- 4. Preparedness -- 4.1 Planning -- 4.2 Organisation and procedures -- 4.3 Capacity-building -- 4.4 Redundancy as preparedness -- 4.5 Agreements and pre-arrangements with external actors -- 4.6 Capability-building -- 4.7 Early warning system as preparedness -- References -- 5. Response -- 5.1 Identifying and framing a crisis -- 5.2 Organising response -- 5.3 Crisis decision-making theories -- 5.4 Crisis communication -- References -- 6. Recovery -- 6.1 Recovery as planning -- 6.2 Resilience as recovery -- 6.3 Societal recovery -- 6.4 Organisational recovery -- 6.5 Technological recovery -- 6.6 Economic recovery -- 6.7 Psychological recovery -- References -- 7. Learning -- 7.1 Learning as a horizontal crisis management challenge -- 7.2 The mechanisms, degrees and levels of learning -- 7.3 Failure to learn -- 7.4 Post-crisis evaluation -- 7.5 Blame games and management by crisis -- References -- 8. Conclusions -- 8.1 Summary of the main observations -- 8.2 From practice to theory? -- Index