Cover -- Half Title Page -- Title Page -- Copyright Page -- Original Title Page -- Original Copyright Page -- Contents -- Author's Preface -- 1. Objectives of Staff Assessment -- Mutual Responsibilities of Management and Staff -- Deciding on the Sort of Staff Required by an Organization -- Different Requirements of different Organizations -- Difficulty of Changing Traditions within an Organization -- 2. Methods of Staff Assessment -- Aspects of a Staff Assessment Scheme -- Is any Formal System Necessary? -- Desirable Features of any Staff Assessment Scheme -- Frequency of Review -- Different Methods of Staff Assessment -- 3. Confidential Reports -- Pros and Cons of a Confidential Report System -- Responsibility for Reports -- Three Kinds of Difficulty -- Successive Forecasts by People of Progressively Senior Rank -- 4. Promotion Boards -- Pros and Cons -- Possible Alternatives to Current Practice -- 5. Open Reporting -- Pros and Cons of Open Reporting -- Experience in the U.S. Civil Service -- Compromise Procedure in the U.K. -- 6. Design of the Report Form -- Contents of the Report Form -- Pen Picture or Ratings -- Layout of Form -- Length and Complexity -- Summarizing the Information on the Form. -- 7. Training in Reporting -- Formal Training Conferences -- Effect of a Conference -- Informal Meetings within Departments -- 8. Standards of Reporting -- Extent of Agreement Between Different Reporting Officers -- Checks on the Standard of Reference -- Consequences of Statistical Analysis -- 9. Acting on Staff Reports -- Efforts by Reporting Officers to Achieve Desired Effects -- The Forced Choice Technique -- Example of a Report Form of the Forced-Choice Type -- Consideration of Activities Outside Office Hours -- 10. Staff Appraisal Interviews -- Pros and Cons -- Three Interview Techniques -- Effectiveness of the Appraisal Interview