Cover -- Title -- Copyright -- Contents -- Acknowledgements -- Introduction -- Part 1 Theory and key elements of smiLE Therapy -- Introduction -- Delivering smiLE Therapy -- Part 2 Preparing and running smiLE Therapy modules -- Introduction -- Step 1 Preparing for a module -- Step 2 Initial filming of the communication task -- Step 3 Running each group session -- Step 4 Creating the Communication Skills Checklist (CSC) -- Step 5 Teaching, practising and learning skills through role play -- Step 6 Watching initial filmed task and self-evaluating -- Step 7 Role playing, problem solving and the start of generalisation -- Step 8 Final filming of the communication task and self-evaluating -- Step 9 Generalisation -- Step 10 Demonstrating smiLE Therapy outcomes -- AQA Unit Award Scheme accreditation -- Part 3 The modules -- Introduction -- Module 1 Clarification skills -- Module 2 Entering and leaving an office -- Module 3 Entering and leaving a shop -- Module 4 Requesting in an office and using the Hierarchy of Communication Strategies (HoCS) -- Module 5 Requesting and refusing in an office -- Module 6 Requesting in a shop and using the Hierarchy of Communication Strategies (HoCS) -- Module 7 Independent travel - communicating at a train or an underground station -- Module 8 Work experience - meeting your supervisor -- Part 4 SmiLE Therapy with other client groups -- Introduction -- Case Study 1: smiLE Therapy in a mainstream primary school -- Case Study 2: smiLE Therapy in a mainstream secondary school -- Case Study 3: smiLE Therapy in a Special Needs Department of a post-16 college -- Outlook for smiLE Therapy -- Appendices -- Appendix 1 Explaining 'I'm deaf' -- Appendix 2 Taking responsibility -- Appendix 3 Hierarchy of Communication Strategies (HoCS) -- Appendix 4 Additional materials to support smiLE Therapy modules