The promises and opportunities of information technology in government / Yu-Che Chen and Michael Ahn -- Transforming government services over time : meanings, impacts, and implications for citizen-government relationships / Miriam Lips -- Information policies : value-oriented, instrumental and managerial choices for governing an information society / Sharon Dawes -- An integrative framework for effective use of information and communication technologies (ICTS) for collaborative public service networks / Yu-Che Chen -- Using system dynamics for the analysis of complex social problems and public policy alternatives : fundamentals and recommendations / Luis F. Luna-Reyes, J. Ramon Gil-Garcia, Eliot Rich, and David F. Andersen -- Big data and local performance management : the experience of Kansas City, Missouri / Alfred Ho, Kate Bender, Julie Steenson, and Eric Roche -- Mobile location based service (LBS) apps for public sector : prospects and challenges / Sukumar Ganapati -- Internet of things for public service : innovative practice in China / Jian-Chuan Zhang, Xiao Zhang, and Zhicheng Wang -- Big data analysis on public opinion : a case study on the policy formation of free economic pilot zones in Taiwan / Hsien-Lee Tseng, Pin-Yu Chu, Tong-Yi Huang -- Citizen trust in government as a two-way process : the role of government performance, E-government and citizen attributes / Seung-Hwan Myeong and Michael Ahn -- Social media communication modes in government / Ines Mergel -- Resident-government engagement via new technologies / Georgette Dumont -- Hacking : citizens creating new digital government interfaces / Lora Frecks -- Catching on and catching up : developments and challenges in E-participation in major U.S. cities / Karen Mossberger, Yonghong Wu, Benedict Jimenez -- Navigating the open government comfort zone for the effective use of open data / Younhee Kim -- Technology, transparency, and local government : assessing the opportunities and challenges / Greg Porumbescu, Peter Schaak, Erica Ceka -- Protection of personally identifiable information in government : a survey of US regulatory framework and emerging technological challenges / Anna Ya Ni -- An exploratory study of E-participation technology adoption by citizens / Jooho Lee -- Providing critical emergency communications via social media platforms : multiple case study / DeeDee Bennett -- An analysis of main attributes for governance in smart cities / Manuel Pedro Rodríguez Bolívar -- Cyberinfrastructure for collaborative scientific networks : institutional design and management strategies / Yu-Che Chen and Rich Knepper -- E-government in China / Nan Zhang and Zuejiao Zhao -- E-government innovations in South Korea : lessons from the leading E-government nation / Michael Ahn -- Conclusion -- Conclusion : the future of information technology and government / Michael Ahn and Yu-Che Chen.