10. Customer Requests in Cuban Spanish: Realization Patterns and Politeness Strategies in Service Encounters -- METHODOLOGY -- REQUEST CATEGORIES IN CUBAN SPANISH -- Direct Requests: Mood Derivables, Want Statements, and Need Statements -- Conventionally Indirect Requests: Suggestory Formulas and Query Preparatories -- Nonconventionally Indirect Requests: Strong Hints and Mild Hints -- POLITENESS STRATEGIES IN CUBAN CUSTOMER REQUESTS -- Superstrategy 1: Claim Common Ground -- Superstrategy 2: Convey That S and H Are Cooperators -- NEGATIVE POLITENESS STRATEGIES IN CUBAN CUSTOMER REQUESTS -- Superstrategy 1: Be Conventionally Indirect -- Superstrategy 2: Don't Coerce H -- Superstrategy 3: Don't Presume/Assume -- Superstrategy 4: Communicate S's Want Not to Impinge on H -- DISCUSSION OF FINDINGS -- CONCLUSION -- NOTES -- Section B: Politeness in Noninstitutional Contexts -- 11. Two Politeness Dilemmas in Colombian Interpersonal Ideology -- LINGUISTIC RESOURCES AND THEIR MEANINGS -- Personal Address Terms and the Named Speech Events They Accomplish -- Directives: Requests, Commands, and the Value of Personal Involvement -- Palanca Narratives: The Cultural Myth and the Social Realities -- A COLOMBIAN IDEOLOGY OF CONNECTEDNESS -- DILEMMAS OF POLITENESS -- Confianza Versus Authority -- Sincerity Versus Appropriateness -- CONCLUSION -- NOTES -- 12. Establishing and Maintaining Solidarity: A Case Study of Argentinean Invitations -- THEORETICAL FRAMEWORK -- METHOD -- Subjects -- Tasks -- Data Analysis -- Description and Analysis -- First-Stage: Invitation-Response -- Head Acts -- Impositives -- Conventionally Indirect -- Nonconventionally Indirect -- Supportive Moves: Mitigators -- Supportive Moves: Aggravators -- Male-Female Differences and Similarities -- Second Stage: Insistence-Response -- Head Acts: Request Strategies -- Head Acts: Nonrequest strategies