People are increasingly disenchanted with performance improvement techniques that fail to deliver but this book offers a new and refreshing way of engaging in authentic feedback that is willingly given and well received. It demonstrates that focusing on the quality of relationship improves the activity of feedback.

The WAY Relational Framework(c) core to this book was created from a thematic analysis of a doctoral research study. The framework encourages effective relationships and works through perfecting?a 'way of being' that is generative and productive in interactions with others: especially in feedback conversations whether we are the giver or receiver. The 10 themes integral to the framework are organised into 3 parts that relate to pivotal points in a conversation and that when given focused attention will improve relationships:

This book will appeal to those seeking an innovative approach to performance management and who welcome a reprieve from the relentless pursuit of a universal feedback tool. It is essential reading for:

• business managers and leaders expected to motivate teams to become highly performing work units;
• organisational and independent coaches, mentors and practice supervisors developing trust by building effective relationships that encourage disclosure through engaging and authentic feedback;
• managers, leaders, HR and OD specialists to use as a business text for performance management programmes; and
• training organisations to use as a core text for delegates.