"Cover"--"Title"--"Copyright" -- "Original Title" -- "Original Copyright" -- "Contents" -- "Preface" -- "Contributors" -- "Chapter 1 : The Politics and Practice of Quality" -- "Chapter 2 : Quality Improvement in Action" -- "Chapter 3 : TQM Goes to School" -- "Chapter 4 : A Quest for Quality in Key Stage 1 Assessment" -- "Chapter 5 : Parents in Partnership" -- "Chapter 6 : Communication and Quality in the Primary School" -- "Chapter 7 : BS 5750 and Beyond in a Secondary School" -- "Chapter 8 : Getting a Secondary School's Ready for OFSTED Inspection" -- "Chapter 9 : Acting up: Quality Assurance in A Level Theatre Studies and GCSE Drama" -- "Chapter 10 : The Listening School: Sixth Formers and Staff as Customers of Each Other" -- "Chapter 11 : Investors in People in a College of Further Education" -- "Chapter 12 : BS 5750 and on to TQM in a College of Further Education" -- "Chapter 13 : Operating beyond BS 5750 in a Training Centre" -- "Chapter 14 : Right Second Time: TQM in the In-service Training of Professionals" -- "Chapter 15 : Number-crunching Quality Control in Teacher Education" -- "Chapter 16 : Training for Quality Management in Healthcare" -- "Chapter 17 : Strategic Quality Improvement at De Montfort University" -- "Chapter 18 : Southampton's Departmental Self-assessment Programme" -- "Bibliography