Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Contents -- About the Series -- Preface to the Third Edition -- Preface to the Second Edition -- Preface to the First Edition -- Part I: The Basic Program For Quality Control -- 1 The Competitive Advantage of Product Quality -- 2 Organization for Total Quality and Continuous Improvement -- 3 A Total Quality System -- 4 Specification Review -- 5 Process Flow Charts -- 6 Process Descriptions -- 7 Process Specifications -- 8 Quality Plans -- 9 Product and Process Quality Audits -- 10 Quality Histories -- 11 Feedback for Production Improvement: Basic Procedures -- 12 Feedback for Production Improvement: Additional Techniques -- Part II: Further Controls and Procedures -- 13 Materials Control and Vendor Audits -- 14 Station Control -- 15 Control of Tools, Gages, and Instruments -- 16 Assuring Proper Inspection and Conformance to Standards -- Part III: Cost/Profit Emphasis of the Program -- 17 Cost Reductions Through Quality -- 18 Quality and Cost-Conscious Introduction of New Products and Processes -- 19 Experiments Dealing with Cost Reduction, Quality Improvement, and Productivity -- 20 Quality Achievement Documentation -- 21 Proposal for Quality Cost Reduction Program: A Case History -- 22 Optimization and Simulation -- 23 Cost-Effective Corporate Quality Policy -- 24 Taguchi Methods -- Part IV: Supplemental Techniques -- 25 Evaluating and Enhancing Process Capability -- 26 Automated Data Processing -- 27 Principal Statistical Methods in Quality Management -- 28 Reliability Assurance -- 29 Financial and Administrative Applicationsof Statistical Quality Control -- 30 Achieving Quality in the Service Industries -- 31 Just in Time: A Continuous Improvement Program -- 32 Quality Award Programs: A Spur to Improvement -- 33 Robotics, Automation, and On-Line Control