Emergency operations centers (EOCs) are the hub of response efforts during disasters. Emergency managers and their staff coordinate incoming information from the field and the public to coordinate response and rescue efforts. They also deploy resources and communicate with other government agencies, responders, the public, and the media. This book looks at the function and role of EOCs and their organizations. The new edition contains added chapters on in-crisis communications, communicating with the public and media, and leadership and decision-making during disaster events.