Cover -- Title -- Copyright -- CONTENTS -- List of Figures -- Foreword -- Acknowledgments -- PART I Why Do It? -- 1 Let Them Tell You What Will Work-How Oral History Can Improve Public Policies and Programs -- Who This Book Is for -- Addressing Concerns about Using Oral History to Improve Public Policies and Programs -- A Methodology That Engages with the Socio-Political Context -- Who Is Doing Oral History to Improve Public Policies and Programs? -- Why Oral History Should Be at the Policy Table -- Why Oral History Is of Strategic Value for Policy-Makers -- 2 Standing on the Shoulders of Giants-Oral History as a Field -- The Other Types of Oral History-And Why We Do Oral History for Public Policy -- The Extra Step in Oral History for Public Policy -- 3 Case Studies Where Oral History Has Improved Policies and Programs, Locally and Globally -- Oral History Tackling Twenty-First-Century Problems-Case Studies from around the World -- The Levels of Influence Oral History Can Have on Public Policy-Six Local Case Studies -- PART II Doing Your Own Oral History to Improve a Policy or Program-The Step-by-Step Guide -- 4 Your Own Oral History Project to Improve a Public Policy or Program-Planning It Strategically -- Researching the Proposed Public Policy or Program -- Choosing Who to Interview -- A Strategic Range of Narrators -- 5 Planning the Logistics of Your Oral History Project -- Legal and Ethical Protections -- Defamation and Illegality -- Information to Give to Narrators -- Planning the Logistics -- 6 Doing Your Oral History Interviews -- Preparing Interview Questions -- Doing Your Interviews -- 7 Using Your Oral Histories to Influence the Policy or Program -- Analyzing and Editing Interviews -- Creating Your Submission for Policy-Makers -- Options for Archiving, Publishing and Celebrating -- PART III Twenty-First-Century Solutions