`This book...steps outside the mainstream and in so doing offers us nuggets of informed practice wisdom... It has an excellent chapter on non-verbal communication that should be essential reading for all staff as it reminds us of the process as well as the spoken word. Another strength is the use of practical examples that can be used for training as well as personal development work including supervision'.---Martin Calder, Calder Training and Consultancy, UK`This practical and very readabel guide will be of great use to all those working with reluctant clients in health and social care. It covers a broad range of issues and offers sound advice which can easily be put into practice. I highly recommend it.'--- Chris Trotter, Associate Professor in Social Work, Monash University, Australia, and author of Working with Involuntary Clients: A Guide to PracticePractitioners in health and social care are often required to work with clients who do not want to work with them, and these `reluctant' cliengs can often be the most challenging, but most rewarding, to work with.This practical, jargon-free book covers all the issues that practitioners are likely to encounter in the course of working with reluctant clients. The emphasis is on making theory easy to use, and the book is written in an easily digestible and lively style. Topics covered include staying safe, verbal and non-verbal communication, making initial contact with a client, crisis situations, recording, and how to end work with a client. Activities to work through are included at the end of each topic and illustrations feature throughout.This is an essential book for students, practitioners, voluntary sector workers and trainers in the fields of health, social care and soical work.