Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

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Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

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Autor/a Andrew Waite
ISBN13 9781578200948
ISBN10 1578200946
Pàgines 497
Any Edició 2002
Fecha de publicación 02/01/2002
Idioma Alemany, Francès

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Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction (Alemany, Francès)

Name: Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Price: 61.75 EUR
Availability: OutOfStock
ISBN: 9781578200948