Patient safety culture -- setting the scene / Patrick Waterson -- Organisational safety principles / Frank Guldenmund -- Patient safety culture and organisational behaviour: integrating error, leadership and the work environment / Zenobia Talati and Mark Griffin -- Safety culture dimensions, patient safety outcomes and their correlations / Kenji Itoh, Henning Boje and Kim Lyngby Mikkelsen -- Looking behind patient safety culture: organisational dynamics, job characteristics and the work domain / Denham L. Phipps and Darren M. Ashcroft -- Creating a safety culture: learning from theory and practice / Ruth McDonald and Justin Waring -- Improving safety culture in healthcare organisations / Jane Carthey -- Assessing psychometric scale properties of patient safety culture / Jeanette Jackson and Theresa Kline -- Patient safety indicators as tools for proactive safety management and safety culture improvement / Teemu Reiman and Elina Pietikäinen -- Safety culture in practice: assessment, evaluation, and feedback / Cakil Agnew and Rhona Flin -- Widespread use of the HSPSC in Europe / Antje Hammer and Tanja Manser -- Lessons learnt from the AHRQ survey on patient safety culture / Joann Speer Sorra and Jim Battles -- The safety attitudes questionnaire: recent findings and future areas of research / Jason Etchegaray and Eric Thomas -- Experiences from a nationwide safety culture measurement using the HSPSC within Belgium / Annemarie Vlayen, Ward Schrooten, Johan Hellings, Margareta Haelterman and Hilde Peleman -- Patient safety culture in practice -- experiences and lessons learned by University Hospital Zurich / Francesca Giuliani, Mirjam Meier, Maria Helena Kiss and Amanda Van Vegten -- Leadership behaviour and safety culture in the UK NHS: a manager's perspective / Peter Bohan -- A view from elsewhere: safety culture in European air traffic management / Barry Kirwan and Steve Shorrock -- The prospects of patient safety culture / Patrick Waterson.