Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- List of figures -- Introduction -- List of acronyms and abbreviations -- Part I: Information Basics -- 1 Contexts for the organization of knowledge -- Defining information and knowledge -- The 7 Rs of information management -- Information processing, information management and knowledge management -- Summary -- 2 Formatting and structuring knowledge -- Information and its uses -- Knowledge, information and data -- Tools for organizing information -- Databases -- Text and multimedia -- Documents -- Bibliographic relationships -- Text analysis -- Text markup and metadata -- Summary -- Part II: Records -- 3 Describing documents -- Characteristics and problems of document representation -- Citations -- Abstracts -- Record formats in abstracting and indexing services -- Bibliographic record formats -- The MARC record format -- The Common Communications Format -- Record formats in local systems -- Summary -- Part III: Access -- 4 Users and interfaces -- Users -- The processes of searching and indexing -- Search strategies -- Interface design -- Summary -- 5 Indexing and searching languages -- Approaches to subject retrieval -- Features of retrieval systems -- Search facilities in post-coordinate searching -- Principles of language control -- Facet analysis -- Displaying the thesaurus -- Thesaurus use -- Summary -- 6 Pre-coordination and subject headings -- Syntax and pre-coordination -- Traditional Cutter-based subject headings lists -- Library of Congress subject headings -- Facet analysis and subject headings -- Access from subordinate terms in subject headings -- Assigning subject headings -- Summary -- 7 Classification and systematic order -- Categories, hierarchies and systematic arrangement -- Bibliographic classification -- Component parts of a classification scheme