"Although 'VUCA' is not a new term, the features of the world it describes, a volatile, uncertain, complex and ambiguous environment, have never been more valid. The VUCA world has become the new reality for business, specifically for hospitality and tourism organisations that are more vulnerable than any other sector due to the historically-recognised turbulent environment in which they operate. In this book, the authors present unique factors that make hospitality and tourism organisations resilient in the VUCA world. With contacts at the centre of their hospitality and tourism organisational resilience model, the organisational and psychological perspectives are also incorporated. This innovative volume tests the model of organisational resilience in hospitality and tourism organisations. The study identifies and validates organisational and individual factors that create a resilient organisation in the hospitality and tourism sector. It will be of interest to researchers, academics, practitioners, and advanced students in the fields of organizational studies, strategic management, hospitality, and tourism management"--