Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

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The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.

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Autor/a BreAnne O. Reeves
ISBN13 9781119375357
ISBN10 1119375355
Pàgines 224
Any Edició 2017
Fecha de publicación 10/11/2017
Idioma Alemany, Francès

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Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture (Alemany, Francès)

Name: Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
Price: 23.46 EUR
Availability: OutOfStock
ISBN: 9781119375357