Part I. Management influences in a changing landscape -- Managing in the digital era -- Part II. Strategy and planning -- Strategic planning : positioning for a digital future -- Attracting and retaining the best people -- Ensuring value for money and sound finances (includes benefits realization) -- Realizing the true value of knowledge and information -- Strategic technology and asset management : a smarter approach -- Part III. Leadership and innovation -- Leadership -- Creating a values driven culture to support innovation -- Innovation and creativity -- Engaging change for a virtual world -- Group dynamics and team building -- Effective negotiation and conflict management -- Managing the political arena -- Policy making -- Personal communications and networking -- Managing yourself and others in challenging times -- Part IV. Governance and social responsibility -- Corporate governance -- Power and influence -- Encouraging transparency -- Sustainability -- Risk management -- Sustaining trust and continued operations -- Evaluating performance -- Part V. Customer and market focus --Competitive strategies -- Corporate image and communications -- Ensuring service quality -- Part VI. Survival and success -- Bringing it all together.