Detalls del llibre
- Understand the motives and actions behind hostile adults
- Become proactive rather than reactive
- Maintain control over volatile conversations
- Communicate effectively with all types of upset individuals
Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.
- Autors Georgia J. Kosmoski, Dennis R. Pollack
- ISBN13 9781412913409
- ISBN10 1412913403
- Pàgines 152
- Any Edició 2005
- Fecha de publicación 15/02/2005
- Idioma Alemany, Francès
Ressenyes i valoracions
Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators (Alemany, Francès)
- De
- Georgia J. Kosmoski, Dennis R. Pollack
- |
- Corwin Press Inc (2005)
- 9781412913409



