1. Introduction -- Pt. 1. Right from the Start -- 2. Key Features of Intensive Interaction -- 3. Change, Innovation and Implementation -- 4. Firm Foundations -- Pt. 2. Learning from Experience -- 5. Sam: Teamwork, reflective practice and emotional well-being -- 6. Harriet: Power pyramids, session fidelity and competing priorities -- 7. Catherine: Quality of life in death -- 8. Jacob: Loss of continuity, organised self-involvement and progress surges -- 9. Bernadette: Two steps forward, one step back -- 10. Shane: Micro-politics, senior management support and coordination -- Pt. 3. Best Practice -- 11. Actively Seeking Optimum Progress -- 12. The Curriculum -- 13. Intensive Interaction and Accountability -- 14. Intensive Interaction and Inclusion -- Pt. 4. Research Frontier -- 15. Intensive Interaction and Research: Why Is It Important? -- 16. Undertaking an Intensive Interaction Efficacy Evaluation Study: Step-by-Step Guidance -- 17. Intensive Interaction as the Focus for 'Action Research'