Cover -- Half Title -- Series Information -- Title Page -- Copyright Page -- Table of Contents -- Foreword -- Preface -- Contributors -- About the Editors -- 1 Scenarios for the Future of Healthcare: Moving Towards Smart Hospitals -- 1.1 Introduction -- 1.2 Conceptualization of Smart Hospitals -- 1.3 Methodological Considerations -- 1.4 Interdisciplinary Approach of Smart Hospitals -- 1.5 International Health Innovation Activities -- 1.6 Future Scenarios -- 1.7 Contributions of the Research -- 1.8 Final Considerations -- References -- 2 People Management in Healthcare: The Challenges in the Era of Digital Disruption -- 2.1 Introduction -- 2.2 Technological Evolution and Digital Disruption in Healthcare Organizations -- 2.2.1 Perspectives of Human Resources Management -- 2.2.2 Challenges to the Integration of the Digital HRM in Healthcare Organizations -- 2.3 Proposal for an Integrated People Management Model -- 2.4 Conclusion -- References -- 3 Managing Acute Patient Flows in Hospitals -- 3.1 Introduction -- 3.1.1 Healthcare Challenges: Managing Acute Patient Flows -- 3.2 Process and Flow Management -- 3.2.1 Principles and Challenges -- 3.3 Processes and Flow: A Theoretical Overview -- 3.3.1 Process Versus Flow -- 3.3.2 Frameworks On Flow Dynamics -- 3.4 Process and Flow: A Technical Management View -- 3.4.1 Process Principles and Practices -- 3.4.2 Flow Management Principles and Practices -- 3.5 Process and Flow: A Social Management View -- 3.6 Context: The Hospital -- 3.6.1 An Overview of the Case -- 3.6.2 Acute Patient Flows: Challenges -- 3.6.3 Some Words About the Method -- 3.7 Lessons Learned -- 3.7.1 Clear Functions and Roles in Patient Flows -- 3.7.2 Apply Production and Capacity Planning to Level Out Flows -- 3.7.3 Evaluate Acute Flows -- 3.7.4 Improve Collaboration Between Professional Groups.