Quality management and statistical quality control students and instructors can look no further. Wiley is proud to offer a brand new text by Vic Sower, Essentials of Quality, which is aimed at meeting the needs of these students at both the undergraduate and graduate level spanning business, operations, engineering, technical, and education departments.QM & SQC students typically face challenging first and second term courses and quantitative, intimidating texts. Thoroughly tested and used by students and proven to help students taking the American Society for Quality?s Certified Quality Improvement Associate exam, Essentials of Quality is highly accessible, experiential, and unique in its coverage of current QM topics, from creative and innovative improvements and approaches to today?s economic environment to ways of developing metrics for measuring and evaluating programs.