Cover -- Half Title Page -- Title Page -- Copyright Page -- Original Title Page -- Original Copyright Page -- Dedication -- Contents -- List of Charts and Figures -- Introduction -- Chapter I: The Changing Workplace -- Population Changes -- Production Changes -- Educational change -- Chapter II: Cultural Diversity -- Exploring The Dimensions of The Dream -- Definition of Culture -- Systems that Provide Order in Society -- When Communication Fails -- Culture Shock -- Stages of Adaptation -- Experiencing Culture -- Finding out about Another Culture -- The Sub-Cultural Variable -- Culture and the Marketplace -- Education and Culture -- Resources Needed -- Chapter III: Career Considerations -- Career Options -- Career Requirements -- Attitudes Towards Careers -- Chapter IV: Workplace Ethics -- Ethical Behavior -- Professional and Career Values -- Roadblocks to Ethical Behavior -- The Manager is The Message -- Principles for Developing Ethical Behavior -- Chapter V: Adaptation Sequence -- Organization Responsibilities -- Stages of Adaptation -- Basic Concepts -- Applying The Theories -- Chapter VI: Workplace Behavior Outcomes -- Assumptions -- Description of Tools -- Action Position Description -- Chapter VII: Problem-Solving Discussions -- Effective Workplace Communication -- The Importance of Interpersonal Skills -- Techniques for Interaction -- Problem-Solving Discussion Examples -- Chapter VIII: Metro. Washington Survey Results -- Presentation of the Data -- Analysis of Data -- Chapter IX: An Adaptation Model -- What Companies Can Do -- What Governments Can do -- Recommendations -- Chapter X: Global Model for Building Tolerance -- Goal-Setting for Employees -- Strategies for Building Tolerance -- Filter of Shared Difficulties -- A Measure of Tolerance Achieved -- Appendices -- A: Learning Activity Packet for Small Businesses