Designed as an at-a-glance reference tool, this guide describes 10 types of workplace culprits, from bullies, martyrs, and sadists to the pushy, presumptuous, and conniving. Provided are proven techniques and strategies to create better relationships and a nonthreatening, productive work environment.

About the Author:Muriel Solomon is the author of What Do I Say When?: A Guidebook for Getting Your Way With People on the Job and Getting What You Want (and Deserve) From Rotten Bosses, Demanding Spouses, Phony Friends, Prying Parents, Annoying Neighbors, And Other Irritating People.