This publication, part of the Decision makers series, discusses change management strategies to enable businesses to adapt to new environments. It outlines key techniques for the whole change process, and topics covered include: understanding the need for change through business growth and evolution; planning and setting goals, boundaries, priorities and milestones; involvement and communication; organisational culture; generating commitment and overcoming resistance, and strategies for making change permanent. Featuring a number of real-world examples, the information is given in a modular structure, with suggestions for further reading.