Cover -- Endorsement -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Note for Instructors -- Acknowledgements -- 1 Thinking Sociologically About Emotions -- 1. Are Emotions Trivial? (No, They Are Pervasive and Crucial) -- 2. Are Emotions Exclusively Or Primarily Biological? (No, They Are Highly Social) -- 3. Are Emotions Automatic and Inevitable? (No, They Are Often Contingent and Malleable) -- 4. Are Emotions Irrational? (Not Necessarily-Thought and Emotion Are Intricately Intertwined) -- 5. Are Emotions Private and Personal? (They Are Created, Managed, and Even Sold in Public Venues) -- 6. Are Emotions Indescribable? (People Actively Discuss and Label Feelings On a Daily Basis) -- 7. Do Emotions Belong Solely to the Realm of Psychology? (No, Sociologists and Other Social Scientists Can Make Valuable Contributions) -- What Are Emotions? -- Notes -- Suggested Readings -- 2 Emotion Norms -- Six Features of Emotion Norms -- 1) Emotion Norms Are Pervasive, Yet Often Invisible -- 2) Emotion Norms Are Enforced By Our Companions and By Ourselves, Via Major and Minor Sanctions -- 3) Emotion Norms Are Learned Through Direct and Indirect Socialization -- 4) Emotion Norms Vary Over Time and From Group to Group -- 5) Emotion Norms Can Be Debatable and Conflicting, Even Within the Same Culture Or Setting -- 6) Emotion Norms Can Reflect and Perpetuate Inequality -- Emotional Deviance: How to Violate Emotion Norms -- Exercises -- Notes -- Suggested Readings -- 3 Emotion Management -- Surface Acting -- Five Surface Acting Strategies -- 1) Wording -- 2) Tone of Voice -- 3) Facial Expressions -- 4) Bodily Gestures -- 5) Clothing -- Deep Acting -- Three Deep Acting Techniques -- 1) Bodily Deep Acting -- 2) Expressive Deep Acting -- 3) Cognitive Deep Acting -- Interpersonal Emotion Management -- Is Emotion Management Dishonest? -- Exercises.