"Aryanne Oade has written a highly practical guide book for people at any level of an organization who find themselves in an adversarial relationship. The step by step approach to understanding and learning to manage such relationships gives the reader hope and a fresh perspective that these relationships can improve. Reading this book is like having a personal coach at your fingertips. This reader friendly book is filled with compelling insight, real-life illustrations and practical to-dos. I can't imagine any person who won't find a mirror image in every section of the book."--HY POMERANCE Ph. D, Chief Talent Officer, New York Life Insurance Company 'Aryanne has taken on this sensitive topic and treated it with consideration and care. I found the book to be both practical and challenging. I particularly liked the variety of case studies from different sectors and found the end-of-chapter questions stimulating.-