“The text is an excellent example for providing effective and efficient instruction. Learners can easily navigate the various components, and it can be used for self-study. . . . Marvelous depth of coverage on the online interview process. It is at the leading edge of thinking in the field of e-research.”

(Anne-Marie Armstrong, Colorado Technical University)

“[This book] presents a clear, research-based conceptual framework to understand both the process of qualitative data collection using interviews, as well as ethical and practical considerations associated with design and implementation. This is a most comprehensive book addressing the concepts and protocol of qualitative research methods with particular consideration for computer-mediated thinking, connecting, interviewing, and data collection and analysis. . . . This text is more than a “how-to” volume on qualitative interviewing. This book is rich with the organizational structure of the process of qualitative methodology that enhances the methods!”

(Sally R. Beisser, Drake University)“The new edition is timely, and covers relevant areas of using available online media to collect qualitative interviews. Particularly useful as a text to help those who want to do research on global/international participants without being limited by availability of funding for travelling abroad.” (Faith Wambura Ngunjiri, Eastern University)

“[This is] a very thoughtful and engaged text on very important 21st century issues. Concepts, even very difficult ones, are explained clearly and gracefully.”

(Laura J. Hatcher, Southern Illinois University, Carbondale)

“It provides a one-stop shop for conducting interviews.”

(Debra Borie-Holtz, Rutgers, The State University of New Jersey)

“This book is ahead of its time.  It tackles the complicated matter of merging technology with research in a rather lucid manner.”

(David Lee Carlson, Arizona State University)

“The text provides excellent coverage of up-to-date alternatives to the face-to-face interview. . . . It provides a framework for learning and thinking about online methods, and it provides tools for designing and conducting online interviews.  It is honest and practical.  It sits on the top of the new directions in research in the ever growing digital arena.”

(Sherri Oden, Oakland University)Janet Salmons has remarkably managed to produce a comprehensive guidance manual for new researchers in today’s digital age, which will also appeal to, and be useful for, experienced researchers. She takes qualitative research thoroughly and imaginatively forward into the totally new world where information technology must feature prominently in our researching. In so doing, she builds upon established traditions and practices, and extends and enhances them to exploit the resources of the present day. She has been aided in this by a publisher who has produced an intensely readable book, in which the creative use of splendidly explanatory diagrams, fonts, colours, boxes, headings, structuring, and signposting makes it generally delightfully easy for the reader to assimilate and navigate. (John Cowan, Doctoral Supervisor, The Business School, Edinburgh Napier University, Scotland)