Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- List of Tables -- Preface -- Part I: Foundations and Theory -- 1 Introduction: Defining Disruptive and Dangerous Behavior -- Problems around Campus -- We Are a Product of Our Own Success -- Disruptive or Dangerous? -- A Model for Management -- Practical Exercises -- Moving Forward -- 2 Understanding Student Backgrounds and Experiences -- Generational Diversity -- Non-Traditional Students and Adult Learners -- Veterans and Active Duty Military Personnel -- Diversity and Cultural Differences -- Mental Health -- Campus Settings -- Moving Forward -- 3 Calming the Initial Crisis -- The Right Stuff -- Check Yourself -- Sign of Imminent Danger -- Signs of Escalating Aggression: What to Look for? -- It's All About Me! -- Seven Tips to Calm the Storm -- Theory -- Moving Forward -- 4 Motivating and Inspiring Change -- Building Rapport -- Maintaining Roles and Boundaries -- The Techniques of Motivational Interviewing -- The Application of Change Theory -- Challenging Irrational Hopeless Thoughts -- The Power of Referral -- Moving Forward -- 5 Managing Ongoing Behaviors -- Adopting a Teacher Mindset -- The Frequent Flyer -- Report, Report, Refer, Refer -- Positive Psychology -- Happiness and Success -- Getting a Handle on Anger -- Making a Plan and Sticking to It -- Dealing with Irrational Thoughts -- Four Stress Control Techniques -- Working with Parents -- Eyes on the Road Ahead -- The Returning Student -- Being Trauma-Informed -- Self-Care for Staff -- Moving Forward -- 6 The Campus BIT, Threat Assessment, Dangerousness -- A Bit about BIT -- Addressing Grace and Carlos -- Threat Assessment and Violence -- Ten Risk Factors for Targeted Violence -- Moving Forward -- Part II: Practical Application -- Introduction -- 7 Advice for Residential Life Staff